Company History
Manorite (PTY) Ltd, trading as E.H. Hassim Hardware has stores in Limpopo province. Since 1895, E.H Hassim Hardware has built its reputation by offering high quality building material and functional hardware products at an exceptional value. The company proudly offers its extensive line of hardware products through its fine retail outlets in Mokopane, Seshego, Lebowakgomo & Polokwane. As we stand today E.H Hassim Hardware looks forward to a brighter future by continuing to respond to its customers’ needs through unmatched superior customer service, outstanding quality and introducing new & exciting range of product lines.
E.H. Hassim hardware has its origins in Mokopane. Established in 1895, this family owned business developed over the years from a general dealer into a dedicated hardware business and eventually matured into a fully-fledged building materials and hardware supplier. Much of its success corresponds with the emergence of our new democratic South Africa.
E.H. Hassim Hardware is a leading building materials supplier in Limpopo, with industry experience beyond 100 years. Assuming the responsibility as an early risk taker in the industry the company has come to win the respect of local government, emerging contractors and general consumers over the years. As a resemblance of how best we strived to be over the years, our efforts were rewarded with various accolades from 2008 until 2018 from different institutions. The recent awards proved to be a testament of how the company progressed in as far as customer service is concerned. E.H Hassim Hardware has won various awards from PMR Africa (Professional Management Review) for the Best Building Material Supplier in the province for 2015, 2017 and 2018.
The year 2017 has seen some changes in the trading name as the company moves away from E.H. Hassim Builders World to E.H. Hassim Hardware. E.H. Hassim Hardware currently comprises E.H Hassim Hardware which trades in Mokopane, Seshego, Lebowakgomo & Polokwane.
WHAT WE DO
Our hardware stores in Limpopo provides building materials and hardware to contractors and consumers with building material needs. Our capacity can be measured by our Warehousing Facilities, Supply Capability, Professional Service and Product Range. Our Services include glass cutting, board edging, key cutting, plan reading and more. We provide building material and hardware to contractors and consumers with building material needs and have developed a reputation for providing a respectable balance between quality and cost.
Our Stock holding of all product ranges is massive with each store having more than 10 000 products with most of them having a stockholding of more than three months. As a leading retailer of building materials and hardware we have an extensive product range on Paint, Boards, Taps, Tiles, Electrical, Plumbing, Fencing, Timber, Roofing, Cement, Lintels, Hand Tools, Power Tools, Steel, Doors, Aluminium Window Frames, Steel Window frames, Garage Doors, Ceilings and more at our Mokopane & Polokwane branch. The company's tile and sanitary-ware division and the boards & doors division enjoy a large slice of the retail market.
OUR DELIVERY STRUCTURE
As part of our full customer service, E.H. Hassim Hardware offers delivery services to its clients across South Africa. When our customers need products, they also need deliveries they can depend on. That’s why we offer a scheduled delivery service and can deliver all orders on stocked products direct to construction sites and/or your door step.
Our extensive fleet of modern vehicles are geared to provide a prompt and efficient delivery service to construction sites and customers across South Africa. The group also has a highly capable logistics infrastructure, a fleet of vehicles and trained personnel, a national supplier base and a reputation for excellent service delivery. No place is too far to deliver and no terrain is too challenging to reach.
We ensure that our customers get delivery of the items they purchased in scheduled time.
CUSTOMER SERVICE
As one of South Africa's leading building material and hardware suppliers, we at E.H. Hassim Hardware, aim to change the face of the community and its surroundings in which we serve. It is in our objective to provide a roof over every household and business. We are totally committed to an unmatched customer service. Your experience with
E.H. Hassim Hardware is important to us, and we also stand to offer excellent customer service at all times. The company has an excellent service delivery record and nurtures a high quality business relationship with our clients who include building and civil contractors, municipalities, provincial government departments and NGO's. As a commitment to excellent service delivery we have set out our customer service principles and the service standards that we aim to meet. The service standards at E.H Hassim Hardware represent the minimum acceptable performance that we promise you.
VISIONS AND MISSION
Vision:
To be the first choice retailer of building material, hardware and construction supplies, committed in providing our customers with great care, quality and value.
Our mission is:
- To provide quality building materials, hardware products and services at competitive prices with the best service levels to all customers in the building industry.
- To be the first choice one-stop building material and hardware store through our extensive product range, skills and expertise.
- To provide superior customer service through our valued team of unique employees who are committed to both professional and personal growth.
- To build and maintain strong and healthy relationships with all stakeholders in the industry.
- To ensure that our strong brand will continue to grow and evolve in the future, driven by a healthy balance between quality and affordable prices.
Work together as a team, putting you at the centre of everything we do. Deliver a service that feels effortless, is consistent, seamless and error free. Keep you informed at all times - we know that your time is precious. We will deliver within 3 working days across Limpopo Province after the delivery process has been confirmed by the client unless specified otherwise.
WE STRIVE Work together as a team, putting you at the centre of everything we do...
We will use your feedback to improve our processes and proactively work with you to deliver solutions that reduce costs and increase quality. We do work hard, but we work smarter. We are open to change that will play a positive role in improving customer service. We will closely listen, learn and respond to your needs.
EXCELLENCE We will use your feedback to improve our processes and proactively...
We promise to be accessible when you need us and will communicate with you accurately and consistently. We guarantee to be available within normal business hours and respond to all e-mail enquiries urgently. We are open seven days a week including Public Holidays as well as during lunch hours.
ACCESSIBILITY We promise to be accessible when you need us and will communicate...
We promise to be reliable and worthy of your trust. We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not divulge that information to any third party for any purpose without your prior consent.
PRIVACY We promise to be reliable and worthy of your trust...
Our Values:
Customer Service
Honesty and Integrity
Excellence
Teamwork
Professionalism
Personal Development
Ownership
Superior Supplier Relationship:
As E.H Hassim Hardware we value our pride with excellent supplier relationship that enables us to supply every client with quality building materials and hardware at any given time.
Our relationship made us to be associated with strong brands in building material and hardware industry such that a client is presented with a variety of strong brands under one roof. Our stocks will never fall short to the client’s needs, all because our supplier are a call away to complement us and meet your needs.
Our promise is to always be there to suit your needs in different quantities.
MOKOPANE
HEAD OFFICE
27 Nelson Mandela Drive
Tel: 015 491 2151
POLOKWANE
68 Bok Street
Tel: 015 291 1130
SESHEGO CIRCLE
Tel: 015 495 1686
LEBOWAKGOMO
Shop No. 5, Phase 3
Lepelle Crossing Centre.
Tel: 015 495 1724
